Terms Of Service

Last updated: 15/06/2025

Welcome to FitHydrate™

This website is operated by FitHydrate. Throughout the site, the terms “we”, “us” and “our” refer to FitHydrate. By visiting our site and purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). If you do not agree to these terms, you must not use our site or place an order.

1. Legal Entity & Jurisdiction

FitHydrate™ is owned and operated in Australia. All transactions, disputes, and legal matters will be governed by and interpreted in accordance with the laws of Queensland, Australia, without regard to conflict of law principles.

2. Eligibility

By placing an order, you confirm that you:

• Are at least 18 years old (or have legal guardian consent);

• Are legally capable of entering into binding contracts;

• Will provide truthful and accurate information at all times.

3. Products & Descriptions

We aim to describe our products accurately. However:

• Images are for illustrative purposes only;

• Due to screen settings, actual product appearance may vary;

• We reserve the right to update specifications or pricing without notice.

We make no guarantees that the product will be free of minor cosmetic variances that do not affect functionality.

4. Digital Content

Where included or purchased, digital fitness or health plans are:

• For educational and informational use only;

• Not intended as medical advice, diagnosis, or treatment;

• Non-refundable once accessed or downloaded.

You may not redistribute, sell, or modify our digital content without written permission.

5. Order Acceptance & Cancellation

• All orders are subject to acceptance and availability.

• We reserve the right to reject or cancel any order at our discretion, including suspected fraud, abuse, or error in price or product description.

• Once an order is processed and shipped, it cannot be cancelled or modified.

6. Prices, Payments & Taxes

All prices are listed in AUD unless otherwise stated.
You are responsible for:

• Any currency conversion fees (if purchasing internationally);

• Import taxes, VAT, and customs duties required by your country.

We reserve the right to update pricing and promotions without prior notice.

7. Shipping

Please refer to our Shipping Policy for full details.
By placing an order, you acknowledge:

• Delivery times are estimates only;

• You are responsible for customs clearance and applicable duties;

• We are not liable for delays caused by couriers, customs, or events beyond our control.

8. Returns & Refunds

Returns and refunds are handled in accordance with our Refund & Return Policy.
We do not offer refunds for change of mind, and claims must be supported by evidence (e.g. photos/videos) within required timeframes.

9. Intellectual Property

All content on this site — including text, images, logos, videos, and digital downloads — is the property of FitHydrate™ or its licensors.
You may not:

• Copy, modify, distribute, or exploit any content for commercial purposes;

• Use our trademarks or content without written consent.

10. Limitation of Liability

To the maximum extent permitted by law:

• FitHydrate™ is not liable for any indirect, incidental, or consequential loss, including loss of profits, data, or reputation;

• Our total liability for any claim arising from your purchase is limited to the amount paid for the product or service;

• You use our products at your own risk, and we make no guarantees about health outcomes or specific results.

11. Medical Disclaimer

Our products and digital plans are not medical devices or treatments.
Statements on our website are for general wellness only and have not been evaluated by the Therapeutic Goods Administration (TGA) or any international medical authority.
Always consult a healthcare professional before starting any new fitness or hydration protocol.

12. Fraud & Abuse

We reserve the right to:

• Suspend or cancel orders suspected of fraud, misuse, or manipulation;

• Refuse service to customers who violate our terms, submit false claims, or harass staff;

• Pursue legal action for chargeback fraud or abuse of our refund system.

13. Third-Party Fulfilment

Orders are fulfilled by trusted logistics partners.

You acknowledge and accept that:

• Fulfilment may occur from warehouses outside Australia (e.g. USA, China);

• FitHydrate™ is not liable for delays once the parcel is handed to the shipping carrier;

• We will assist in resolving issues but are not responsible for third-party logistics errors.

14. Governing Law & Disputes

Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of Queensland, Australia.
We encourage resolving issues through customer support first at:
info@fithydrate.store

15. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Changes take effect immediately upon posting. Continued use of our site or services indicates acceptance.