Privacy Policy

Last updated: 15/06/2025

This Privacy Policy explains how FitHydrate™ (“we”, “our”, “us”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from https://fithydrate.store (the “Site”).

By using the Site or interacting with our services, you agree to the practices described in this policy.

1. What We Collect

We collect personal information you provide directly and automatically, including:

• Identity & Contact Data: name, shipping/billing address, email, phone number

• Order & Payment Info: items purchased, order history, payment method

• Technical Data: IP address, device type, browser type, referring URLs, location data

• Marketing Preferences: opt-ins, email engagement, survey responses

We do not store full credit card details. Payments are processed through secure third-party gateways.

2. Why We Collect Your Data

We collect and use your personal data to:

• Process orders and deliver products

• Provide customer support

• Send transactional and marketing communications

• Improve website performance and user experience

• Detect fraud, abuse, or suspicious activity

• Comply with legal obligations in your region

We only process your data where we have a legal basis — such as your consent, a contract with you, or a legal requirement.

3. Consent & Your Choices

By using our services or providing your information, you consent to our use of it as described.

You may:

• Withdraw your consent at any time

• Opt out of marketing emails using the “unsubscribe” link

• Manage cookies in your browser (or via popup where required by law)

4. Who We Share Your Data With

We only share data with third parties essential to operate our business, including:

• Shopify – to run our website and checkout

• Zendrop – to fullfill your order

• Payment providers – to process secure payments

• Email providers – for newsletters and order confirmations

• Analytics & marketing tools – such as Google Analytics or Facebook Ads

We never sell or rent your personal data.

5. International Transfers

Your data may be processed in countries outside your own, including the USA, EU, China, or Australia.
We take steps to ensure your information is handled with a high standard of privacy protection, including contractual agreements with third parties.

6. Cookies & Tracking

We use cookies and similar technologies to:

• Keep your cart active

• Measure site traffic and performance

• Show you personalised offers or ads

For users in the EU, UK, or other regulated regions, we ask for cookie consent in compliance with GDPR.

You may reject cookies in your browser settings, though it may affect your experience.

7. Marketing Emails

We only send marketing communications:

• If you’ve opted in via a form, checkout, or email

• Or if allowed under local laws (e.g. Australia’s “soft opt-in” rule)

You may opt out at any time via the unsubscribe link in our emails.

8. Data Security

We take reasonable technical and organisational measures to protect your information, including:

• SSL-encrypted website

• Restricted access to personal data

• Secure payment processing via trusted platforms

No online system is 100% secure, and we cannot guarantee complete protection.

9. Your Rights by Region

Australia (Privacy Act 1988)

You have the right to:

• Request access or correction of your personal data

• File a complaint if you believe we’ve breached your privacy rights

European Union & UK (GDPR)

You may:

• Request access, correction, or deletion

• Object to or restrict processing

• Request data portability

• Withdraw consent at any time

United States (CCPA - California Residents)

If you’re a California resident, you have the right to:

• Know what personal data we collect

• Request deletion of your personal information

• Opt out of the “sale” of your personal data (note: we do not sell data)

We honor “Do Not Track” and global privacy preference signals where legally required.

Singapore & Japan

We comply with the Personal Data Protection Act (PDPA) and Act on the Protection of Personal Information (APPI), ensuring personal data is used lawfully and transparently.

10. Children’s Privacy

We do not knowingly collect data from individuals under the age of 16. If you are a parent or guardian and believe your child has provided personal data, contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page. Continued use of our site implies acceptance of any updates.

12. Contact Us

If you have any questions or wish to exercise your privacy rights, please contact us:
info@fithydrate.store
📍 FitHydrate™, Australia